Legal

Who we are

Edible Terrain is the trading name of Chi Tou Lam, a sole trader based in Richmond, London.

Address: 17A Friars Stile Road, Richmond, London TW10 6NH
Email: studio@edibleterrain.com
Registered food business with the London Borough of Richmond upon Thames.

Orders and prices

All prices are in pounds sterling. Your order is accepted when we email to confirm it. If we can't fulfil an order, we'll tell you and refund you in full.

Delivery and collection

UK post: Royal Mail 2nd Class, £4.95. We bake in small batches and dispatch within 3 working days. Delivery usually takes 2–3 working days after dispatch.

Richmond delivery: £2.00 for TW9, TW10, SW14 and SW15. We'll email you to arrange a time.

Collection: free, from Richmond. We'll email you to arrange a time.

Cancellations, returns and damage

Our crackers are fresh food that can go off quickly, so the usual 14-day right to cancel does not apply once your order has been baked and sent.

If your order arrives damaged, broken or not as described, email us within 48 hours with a photo and we'll replace it or refund you. This does not affect your statutory rights.

Allergens and storage

Full ingredients and allergens are listed on each product page and on every label. Our crackers contain gluten (spelt (wheat), rye). They are made in a home kitchen that handles other allergens, so we cannot guarantee they are free from traces. Store in a cool, dry place and eat within a few days of opening.

Privacy

We collect your name, email, delivery address and phone number only to process your order, arrange delivery or reply to your message. If you sign up to our newsletter, we'll email you occasionally; you can unsubscribe at any time.

We share your details only with the services we need to run the shop: Squarespace (website and checkout), our payment provider, Google Workspace (email) and Royal Mail (delivery). We never sell your data.

We keep order records for six years for tax purposes, and enquiries for up to two years.

You can ask to see, correct or delete your data by emailing studio@edibleterrain.com. If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies

Our website uses essential cookies to make the shop work, and analytics cookies to understand how it's used.